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      Our policies, fact sheets and Easy Reads

      Achieve Australia's policies, fact sheets and Easy Reads help us deliver high quality services and safeguard the people we support and our staff who deliver these services.

      Our policies

      • Rights and Responsibilities Policy

      • Customer Privacy and Dignity Policy

      • Freedom from Violence, Abuse and Neglect Policy

      • Guide: Customer Charter of Rights and Responsibilities

      • Client Incident Management and Reporting Policy

      • Child Protection Policy

      • Complaints and Feedback Policy

      • Decision Making and Choice

      • Health Support Policy

      • Individual Needs and Planning

      • Responding to a Report of Sexual Abuse

      • Modern Slavery Statement

      Our fact sheets and Easy Reads

      • Advocacy Easy Read

      • Choice and Control Easy Read

      • Complaints and Feedback Easy Read

      • Incidents Easy Read

      • Keeping Safe Easy Read

      • Person-centred Support Easy Read

      • Privacy and Confidentiality Easy Read

      • Quality Improvement Easy Read

      • Service Agreements Easy Read

      • Support Planning Easy Read

      • Rights and Responsibilities Easy Read

      • Customer Privacy and Dignity Easy Read

      • Freedom from Abuse and Neglect Easy Read

      Privacy policy

      We have a duty of care to ensure the privacy of people we support, staff, volunteers and members of the community with whom we interact.

      Our Policy



      Contact us

      If you have any questions regarding our policies, facts sheets and Easy Reads, please get in touch.

       

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      Australian Aboriginal Flag Torres Strait Islander flag

      Achieve Australia acknowledges the Traditional Custodians of the lands on which we operate and pay our respects to Elders, past, present and emerging. We recognise the enduring relationship Aboriginal and/or Torres Strait Islander peoples have with Country and that sovereignty was never ceded.