Feedback and complaints

We want to hear from you

We are always working to provide best outcome to our customers and we welcome all feedback and suggestions.


Your feedback is taken very seriously and is valuable to us to improve our services and we’d love to hear what you have to say.


There are a number of ways to provide feedback about your experience by speaking to us in person, over the phone or by submitting an online form. Alternatively, you can contact one of the independent providers listed below.

Complaints

We take all complaints seriously, and is committed to working with you to find a solution.

Lodge a complaint

Feedback

Your feedback helps us understand what we’re doing well and where we can improve.

Submit feedback
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Sharing your feedback and complaints

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Our complaint resolution process

NDIS Quality and Safeguard Commission

Alternatively, you can lodge a complaint with the NDIS Quality and Safeguard Commission. Learn more about this process.

Yourcall complaint hotline

Your Call is a third-party independent feedback and complaint hotline that everyone can access.

You can phone the Your Call hotline on 1800 950 687 between the hours of 9am and 12am Monday to Friday.

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Whistleblowing service

Your Call

Your Call is an online whistleblowing service combined with a traditional phone hotline. The service provides employees and customers with a confidential and independent process for reporting wrongdoing.

Hotline: 1300 790 228, 9am – 12am AEST, Monday to Friday excluding national public holidays
Online reporting 24/7: yourcall.com.au/report
Email: disclosures@yourcall.com.au
Organisation ID: ACH

 

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