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Complaints and

Feedback

We want to hear from you

We are always working to provide best outcome to the people we support. We  welcome all feedback and suggestions.

Your feedback is taken very seriously and is valuable to us to improve our services. There are a number of ways to provide feedback - speaking to us in person, over the phone or by submitting an online form. You will see all the different ways listed below. 

We also provide the contact details any person can use, including staff, to report a matter or make a complaint anonymously. 

Complaints and Feedback

Your voice matters to us, and feedback helps us improve. We encourage you to use the below form whenever you would like to share your experience with us.

We take all complaints seriously, and is committed to working with you to find a solution.

Lodge a complaint or provide feedback

Learn more

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Our complaint resolution process

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Sharing your complaints and feedback

Access to independent advice

NDIS Quality and Safeguard Commission

Alternatively, you can lodge a complaint with the NDIS Quality and Safeguard Commission. Learn more about this process.

Complaint Hotline

Your Call

YourCall is a third-party independent feedback and complaint hotline that everyone can access.

You can phone the YourCall hotline on 1800 950 687 between the hours of 9am and 12am Monday to Friday.

Whistleblowing Service

Your Call

YourCall whistleblowing provides employees and customers with a confidential and independent process for reporting wrongdoing.

Hotline: 1300 790 228, 9am – 12am AEST, Monday to Friday excluding national public holidays
Online reporting 24/7: yourcall.com.au/report
Email: disclosures@yourcall.com.au
Organisation ID: ACH