Run by the National Disability Insurance Agency (NDIA), the NDIS will deliver life-long individualised supports and services to people with disability in Australia. The Scheme is designed to ensure you have genuine choice and control when it comes to deciding the services and supports you receive.
Frequently asked questions
The National Disability Insurance Agency (NDIA) is an independent statutory agency, whose role is to implement the National Disability Insurance Scheme (NDIS). The NDIA engages directly with people with disability and their families to complete individualised plans and provide funded supports.
The NDIS is an Australian Government scheme that provides support to Australians with disability, their families and carers. It provides Australians with disability, who are under the age of 65, with the supports they need to enjoy an ordinary life.
An Australian citizen, living in Australia, holds a permanent visa and who:
Has a permanent disability that significantly affects their ability to take part in everyday activities
Is aged less than 65 when they first access the Scheme.
You can call the NDIA on 1800 800 110 to find out if you’re eligible. You can also check your eligibility by going to the Eligibility Checklist. If you are eligible, you will be sent forms to complete and return to the NDIA, who will then process your application. If you are already an Achieve client, we are able to work with you through your transition into the NDIS.
If you are successful in your application, you will be required to attend a planning meeting with an NDIA representative who will work with you, using information about your existing disability supports, to develop your plan. Your NDIS plan is a document that outlines your needs, goals, aspirations and disability supports required, including any funding that might be received.
The NDIS will provide funding for core supports for everyday living, Capacity Building supports to improve skills and independence, and Capital to improve access and independence. This is also outlined in your NDIS plan.
The types of supports that the NDIS may fund include:
Transport to enable participation in community, social, economic and daily life activities
Workplace help to allow a participant to successfully gain and keep employment or supported employment
Therapeutic supports including behaviour support
Help with household tasks to allow you to maintain your home environment
Help by staff skilled in aids or equipment assessment, set up and training
Home modification design and installation
Achieve Australia provides services under the following NDIS categories:
Assistance with Daily Life – Achieve provides services in this category through our Supported Independent Living services and drop-in support service we call Community participation – individual support.
Assistance with Social and Community Participation and Increased Social and Community Participation – Achieve services suited to these categories include our drop-in support service, Community participation – individual support. Also through our Community and lifestyle day programs in Casino, Epping and Seven Hills. When not restricted by COVID, Achieve also runs Friday Night Hangouts at our Araluen site in Epping to provide clients with a range of outings and social catch ups.
Coordination of Supports – Achieve’s Support Coordination team offers impartial advice on getting the most from your NDIS plan.
Finding and Keeping a Job – Achieve runs the My Career service to provide employment skills and we also offer Supported Employment at our AchievAble Enterprise operation at Newington, and The Sewing Basket warehouse and stores at Kincumber on the Central Coast, Balmain, Newington and soon Caringbah.
Each plan is developed with you to cover supports for up to 12 months. However, if significant changes to a plan are required, based on a change to your situation, a change in health conditions, or the need for more time to explore support options, then the timing of a new plan can be brought forward or extended.
You will begin to receive NDIS funding once your plan is approved.
Managing your plan and funds includes making payments to providers, expense claims processing, invoicing and monthly reports. There are five ways you may choose to manage your plan and funds.
NDIA Managed – A service provider of your choice is able to claim directly from the NDIA for the services provided to you.
Plan Managed – You may appoint an NDIA Registered Plan Manager to manage the transaction and purchasing process of services.
Self-Managed – You or your nominee can manage the funds directly, with responsibility for transactions with your service providers.
Automated Payments – Automated Payments can only be made for transport services. Funds can be deposited into an NDIS bank account weekly, fortnightly or monthly.
Combination – A combination of the above four options can be used together.
The NDIA can offer advice on using your funding and how to access the services you choose. You can also contact Achieve Australia for advice and support.
If you choose to manage your funding, you will need to open a separate bank account dedicated to your NDIS funds. The NDIA will deposit money into this new account and you will then pay organisations for the supports they provide to you.
If you decide to appoint an NDIA Registered Plan Manager, or if you require support to manage your funds, then the organisations you have chosen will be given money directly by the NDIA to cover the cost of your supports.
Yes. Achieve offers individually tailored and flexible services to support the needs of people with disability, including those moving onto an NDIS plan.
We can offer you:
Individualised services tailored to you
Expertise in providing a broad range of services
Access to experienced staff who are reliable and responsive
The benefits of our focus on inclusion and ensuring active community participation and interactions
Flexibility in service delivery to meet your specific requirements
Supports that focus on delivering results and helping you meet your goals
If you are not eligible for the NDIS but are already receiving support from Achieve, you will still be able to access the same level of supports you already have in place. The Australian Government has agreed that no one should be disadvantaged by transitioning to the NDIS and are currently finalising arrangements for how this will work.
Yes. If you would like to access a service that isn’t covered in your NDIS Plan, we can provide a quote. Please contact us on 1300 22 44 38 for more information.
Yes. The NDIS does not cover these costs.
No. The NDIS will not replace the Disability Support Pension. The NDIS is a separate national fund created to finance your reasonable and necessary support needs and associated aids and equipment. The NDIS is not means tested and as such, anyone who is eligible can apply for assistance, regardless of the Disability Support Pension or level of personal income.
Yes. The NDIS will be financing the Mobility Allowance, so it is important that your NDIS Plan includes funding that would have previously been paid by Centrelink as an allowance to you for transport. When you transition to the NDIS and your NDIS Plan has been completed, Centrelink will cease providing your Mobility Allowance.
The NDIA will contact Centrelink on your behalf to check if you are receiving Mobility Allowance. Your ongoing transport supports will then be discussed in your NDIS planning process.
Get in touch with your Support Coordinator or the NDIA directly and request achange of circumstances plan review meeting. The NDIA will arrange a time to come out and meet with you. At this meeting, make sure to tell the planner that you want your first goal to be finding somewhere else to live.
Once your plan has been approved, get your Support Coordinator to check with the NDIA if you are SIL eligible (and SDA if required).
SIL stands for Supported Independent Living and it is paid to the organisation that provides your staff support when you receive 24/7 support in a home. It is:
Funded individually to each person according to their need
Shared living arrangements of 2-7 participants
Assistance with daily life tasks in a group or shared living environment
Reflective of 24-hour care, 7 days per week
Three levels of support (at benchmark price)
Cost of support does NOT include rent, board or lodging, day-to-day usual living expenses such as food and activities, personal care supports when the person is hospitalised, or items covered in other sections of the NDIS price guide (e.g. assistive technology or transport costs).
Specialist Disability Accommodation (SDA) is a payment for bricks and mortar. It is a contribution cost from the NDIA to cover additional costs to a property for specialist home modifications and maintenance. Participants pay a reasonable rent contribution (RRC) to their SDA provider.
25% of the Basic Disability Support Pension
Plus 25% of the Pension Supplement received
Plus 100% of any Commonwealth Rent Assistance received.
If you are moving to an Achieve SDA registered home you will have to be SDA eligible. SIL is required for all group home accommodation enquiries.
If you are unsure if the home you are interested in requires SDA funding, please contact Achieve on1300 22 44 38.
Your direct support staff provider will liaise with the NDIA directly to arrange the SIL funding. A roster of care will be developed with your input (as well as input from any other specialists and support staff). This will then be translated into a monetary value and sent through to the NDIA as a quote.
The SDA funding will be requested by your Support Coordinator. They will develop a Housing Options Report which they will submit to the NDIA. The NDIA will use this alongside a detailed Occupational Therapist report to assess your eligibility for SDA funding.
Both the SIL and SDA funding requests will require additional supporting documentation. This may include (but is not limited to):